Support

Real help, when you need it.

Questions before you order? Need help with delivery, returns, or setup? We’re here. Our support team responds quickly and clearly — no runaround.

UK shipping Fast response Clear policies Human support

Quick links

Most customers start here. These pages answer the “is this legit?” questions fast.

How it works Shipping & returns 90-day trial About Hearo

Tip: If you’re shopping late at night, most questions are answered below in “Quick answers”.

Contact

If you’d rather ask a person, we’ll point you in the right direction.

Phone (optional)

+1 (423) 788-5049 • Mon–Fri, 9am–5pm

Support promise

Clear answers. No pressure. We’ll help you make the right call.

Please don’t include sensitive medical information. We can help with product, orders, and general questions.

Quick answers

How does the 90-day trial work? Trial
You can try Hearo at home for 90 days. If it’s not right for you, return it for a refund.

View trial & return details →
When will my order arrive? Shipping
Orders ship within 1–2 business days. UK delivery typically takes 3–5 days.

Shipping information →
What if Hearo isn’t right for me? Returns
That’s exactly why the trial exists. If you decide it’s not a fit, we’ll guide you through a simple return process.

Return instructions →
Is setup complicated? Setup
No. Hearo works straight out of the box — no app, no appointments, no tuning required.
What is Hearo Assure? Protection
Hearo Assure adds extra peace of mind for your first year, covering device issues and accidental damage.
How do I know Hearo is a real company? Trust
We’re a registered UK business with real customer support.

Phone: (423) 788-5049
Email: support@tryhearo.com

Information here is general and not medical advice. For personal medical concerns, consult a qualified professional.